WHAT WE OFFER
Global technology and infrastructure support for existing Computershare proprietary software, together with a full range of development services for new products.

THE COMPUTERSHARE ADVANTAGE
Trained technology teams who understand the business needs of our company clients and their shareholders. Skilled, mobile, and flexible teams located in the UK, United States, Australia, and Canada, plus technology/support staff in all businesses worldwide, providing full 24/7 support.

OPPORTUNITIES
Continue to research and apply the latest technology to support existing and future trends in the global marketplace, which reinforces our leadership position. The proper application of that technology is a significant point of difference compared with our competitors.

GROWTH OF SECTOR
Computershare Technology Services provides services into the Computershare group of companies. Its growth is largely determined by the needs of our global businesses.

MARKET PENETRATION/POSITION
No.1 In terms of breadth, depth, and globalisation of Computershare's technology.

WHAT WE OFFER
Our product range encompasses register maintenance, corporate actions administration, nominee services, share dealing programmes, and customer contact management. We are unique in that we are the only global registry. Located in every major English-speaking country, we have over 8,000 clients ranging from large multinationals to small private companies.

THE COMPUTERSHARE ADVANTAGE
Unique products delivered by a dynamic team, supported by world-leading technology. Our global infrastructure allows us to work on solutions 24 hours a day. To date, we have driven the pace of change in every country in which we operate - our internet products alone have changed the face of shareholder relations.

OPPORTUNITIES
As the world's only global registrar, we expect to benefit from the globalisation of the world's largest corporations by providing integrated solutions regardless of borders. Cost benefits are gained by spreading development costs across a worldwide network, allowing us to achieve technological superiority over our competitors.

GROWTH OF SECTOR
The market is anticipating a quiet year for IPOs, but it is also expecting activity in mergers and acquisitions. The benefits of our global proposition and technical superiority are increasingly understood by clients. We expect to attract a number of significant clients from our competitors next year.

MARKET PENETRATION/POSITION
No.1 The largest and only global share registrar.

WHAT WE OFFER
Creation and delivery of personalised mail, online communications and all varieties of billing through our global network of distribution centres. Expert development of communication solutions for corporations to increase the value of their relationship with customers, investors and employees, through software development, document composition and targeted marketing.

THE COMPUTERSHARE ADVANTAGE
Unsurpassed service levels delivered by a driven team, unique solutions founded on proprietary technology, world class 24/7 operations and a business that harnesses intellectual property developed in each region for the benefit of clients globally. Our fully integrated investor communication products ensure sensitive shareholder information remains secure. Integrity is assured by a closed information loop encompassing data activation, reconciliation, print production and audit, standardised file structures, software protocols and rigorous procedures.

OPPORTUNITIES
Technology innovations to be launched in October will position CDS as the leader in data centric customer communications, positioning our business to grow our client base through leading the market in valueadded services. Continuing to distinguish ourselves with superior service will deliver additional business from current clients.

GROWTH OF SECTOR
With our aggressive global acquisition path we expect to continue the strong growth of document services output for the Investor Services business and communication with customers of related clients on a worldwide scale. Entering the North American market alone resulted in the annual production of 200 million additional documents laser imaged, produced electronically, and intelligently mailed.

MARKET PENETRATION/POSITION
No.1 Leader in service provision of personalised laser printing, intelligent mailing and online communications, via a global distribution network.

WHAT WE OFFER
The only global provider who can co-ordinate and manage employee share and option plan schemes. Our approach ensures clients' employee share plan (ESPP) objectives meet remuneration objectives, and operate for, and communicate to, employees efficiently. This value added service offering attracts a higher fee margin structure than the mainstream registry service.

THE COMPUTERSHARE ADVANTAGE
We combine highly specialised and experienced staff with leading software, as a fully integrated global service offering. The proprietary software is purpose-built for managing and communicating highly valuable share plan benefits to employees, and for capturing all necessary taxation information. Our leading contact centres in three major time zones and web-based investor centre mean 24/7 service - a powerful combination not easily replicated.

OPPORTUNITIES
Significant growth is available from this under-serviced market. Existing plans are poorly serviced or coordinated badly through a range of different channels, leading to major companies increasingly looking to outsource the management of their plans. Many other companies also find outsourcing preferable in the absence of in-house resources. Taxation concessions in Australia, UK and US are also fuelling growth.

GROWTH OF SECTOR
Concessions and tax incentives in the United States, UK, and Australia have resulted in significant increases in employee share and option plans participation. Since 1972, the number of United States employees participating in ESPPs has grown from 250,000 to over eight million today.

MARKET PENETRATION/POSITION
No.1 Leading global provider for the management of Employee Plan Schemes.