ACTIVITIES

CIS

 CIS web-based services
 CPM
ONGOING
RECORD KEEPING SCRIP system for all shareholder details Fully integrated systems from record keeping to trade (web/IVR) to CDS
COMMUNICATION

Movement analysis
Monthly statements
Contact Centre support

Investor Centre
Issuer Online
Shareholder Communication

 Monthly statements
REGULAR/PERIODIC
INTERIM & FINAL RESULTS Electronic delivery of announcement to shareholders
INTERIM & FINAL DIVIDEND

Calculation & reconciliation
Cheque production
Banking arrangements

 Electronic delivery of dividend statements Calculation & reconciliation
HALF YEARLY & ANNUAL REPORTS Identify shareholders to receive Provide documents electronically to shareholders
ANNUAL GENERAL MEETING

Proxy tabulation
Registration
Voting procedures

 Online proxy voting facility AGM docs to ESPP participants
SPECIAL TRANSACTIONS
CAPITAL RAISING

Allotment of new issue
Update register with new holders/new class
Banking of receipts

Online prospectus application
Holder preferences updated electronically
MERGER/TAKEOVER

Administration of offer- (cash & shares)
Update register
Contact Centre support

 Online acceptance application
LAUNCH OF EMPLOYEE SHARE PLAN (ESPP)

Design plan
Employee Communication program
Ongoing administration
INBOUND & OUTBOUND TELEPHONE CAMPAIGNS Administration through National Contact Centre Online Shareholder broadcast
SHARE BUYBACK

Register update
Arrange payment
Contact Centre support

 Online acceptance applications
INVESTOR ROADSHOWS
LAUNCH OF ADR PROGRAMME Co-ordinate through Computershare Trust Company of New York

 

ACTIVITIES CDS

 CAS
ONGOING
RECORD KEEPING
COMMUNICATION

Personalised mailings to customers
Paper and Online billing
Design, program, print, intelligently mail process and despatch

 IRtrack (database & contact management system)
REGULAR/PERIODIC
INTERIM & FINAL RESULTS Mail results to shareholders Share ownership analysis pre & post results
INTERIM & FINAL DIVIDEND

Design, program, reconcile, print, audit, intelligently mail process and despatch dividends and payments
Standard, corporate or tailored dividends
HALF YEARLY & ANNUAL REPORTS Mail reports to shareholders
ANNUAL GENERAL MEETING

Standard or tailored proxy communications
Design proxy forms for voting on paper, via electronic data capture, also telephone and Online
Program, print, intelligently mail process and despatch shareholder invitations

Proxy solicitation services
Share ownership analysis
SPECIAL TRANSACTIONS
CAPITAL RAISING Mail prospectuses on behalf of clients Share ownership analysis
- weighting position
- update on completion
MERGER/TAKEOVER Mail prospectuses

Takeover solicitation services
Share ownership analysis
LAUNCH OF EMPLOYEE SHARE PLAN (ESPP)

Design, print and despatch grant awards, plan member statements and all exercise and management correspondence
Standard communication products
INBOUND & OUTBOUND TELEPHONE CAMPAIGNS
SHARE BUYBACK

Print and intelligently mail application forms, designed for electronic data capture
Mail prospectus

 Progressive share ownership analysis
INVESTOR ROADSHOWS

Share ownership analysis
Investor targeting (IRtrack)
LAUNCH OF ADR PROGRAMME